Information about an error article seen on startup once connecting the WD19TB docking terminal to a USB Type-C port the doesn't assistance Thunderbolt 3 protocols.

Summary: Information around an error post seen on startup as soon as connecting the WD19TB docking terminal to a USB Type-C port that doesn"t support Thunderbolt 3 protocols.See much less Information around an error message seen top top startup once connecting the WD19TB docking terminal to a USB Type-C port the doesn"t support Thunderbolt 3 protocols.

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The following article deals with offering information about an error blog post seen top top startup as soon as connecting the WD19TB/WD19TBS docking terminal to a USB type-C port the doesn"t assistance Thunderbolt 3 protocols.

You are watching: Dock is connected to a non-thunderbolt port

Is there a Thunderbolt connectivity error reported whenever the WD19TB/WD19TBS dock is linked during boot?

If a WD19TB/WD19TBS dock is associated to a non-Thunderbolt 3 Type-C harbor on any kind of Business portable system, a blog post will appear during POST. If girlfriend pressF1 the device will boot normally.

Note: The Thunderbolt Docking terminal WD19TB/WD19TBS willfunction ~ above a an equipment with a USB-C port that supports DisplayPort over USB-C or Thunderbolt™ 3. When linked to a DisplayPort over USB-C port, the WD19TB/WD19TBS dock will function as a WD19/WD19S dock. Verify the your computer supports DisplayPort over USB-C or Thunderbolt™ 3.


(Figure.1 Non-Thunderbolt Type-C port)


(Figure.2 Error article The Docking station you have connected cannot carry out full functionality while associated to the present port. If you have actually a Thunderbolt port, affix the docking station to that port for full functionality.

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The error message notifies you the you have to not intend Thunderbolt 3 connectivity from the dock as it is not attached come a Thunderbolt harbor on the system which the is right now attached to.

Thunderbolt Platforms

5280 3520 9365
5480 5520 9360
5580 7520 9560
7280 7720 9575
7380 3530 9570
7480 7530 9360
7285 7530 9370
5289 2-in-1 7730 9000 2-in-1
7389 2-in-1 5530 2-in-1 9380
7290 5530 7390
7390 7540 7300
7490 7740
7390 2-in-1 5540
5290 2-in-1
7400 2-in-1

5280 3520 9575
5480 3530
5580 5530 2-in-1
5285 2-in-1
7390 2-in-1
5290 2-in-1


Updating the recent BIOS version on the computer system will help resolve the issue. To download and install the recent BIOS:

Warning: proposal disconnecting any kind of external devices like outside hard disk drives, printers, scanners prior to updating the BIOS.
Warning: laptop computers must have the battery installed and charged to at the very least 10% prior to you start the BIOS update. recommends connecting the laptop come AC power prior to proceeding v the upgrade process.
Note: to learn more about updating the BIOS ~ above a computer, see the knowledgebase write-up BIOS Updates.

Browse come the chauffeurs & downloads page:

Ensure her system type is correct

Select the Operating System

Under Category, pick BIOS

Locate the recent System BIOS

Click Download and save the document to her computer

Open record Explorer and also browse to the place where the downloaded paper is saved

Double-click the BIOS setup file and follow the on-screen instructions to finish the installation process